I think that it might have an impact. Of course I'm no expert, but I am guessing that the people who will be logging onto your site constantly throughout the day count when it comes to the search engines.
Having a forum does help. It just doesn't help as much as it used to. There are still old-school posters left though, who go to chat forums because that's how they're used to socializing about things that interest them.
I think having a forum is a great way to drive traffic to a web site.
If you sell a product, the support for it means great Google results, a knowledge base, and personal interaction.
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