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Bluetooth not working

Discussion in 'Tech Talk & Web Things' started by Gabriel, Nov 24, 2020.

  1. Gabriel

    Gabriel OMG Member

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    I'm facing some problem with my Bluetooth on my Computer. I checked the info from device manger and there's a yellow exclamation point, i clicked on it and got the following error


    Code:
    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
    
    {Operation Failed}
    The requested operation was unsuccessful. 
     
  2. Julian

    Julian OMG Member

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    You're using laptop or a PC ?
     
  3. OP
    Gabriel

    Gabriel OMG Member

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    Its my laptop. It was working fine before my daughter mess up with it. She was watching animes videos and then come with this problem.
    i have doubt she did something with it
     
  4. Julian

    Julian OMG Member

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    Well probably she disable it. You can enable wit it the following steps
    • Select the Start button, then select Settings > Devices > Bluetooth & other devices.
    • Select the Bluetooth switch to turn it On or Off as desired.
     
  5. OP
    Gabriel

    Gabriel OMG Member

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    I tried to enable it with your steps but unfortunately it didn't help me. I think my Bluetooth is damage
     
  6. Theodore

    Theodore OMG Member

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    What is the name of your Bluetooth adapter?
     
  7. OP
    Gabriel

    Gabriel OMG Member

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    I am not sure about it but i hope this picture can help
    [​IMG]
     
  8. Theodore

    Theodore OMG Member

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    You daughter disable the Bluetooth from your laptop by pressing the Bluetooth button. re-press the button and it come back to normal
     
  9. OP
    Gabriel

    Gabriel OMG Member

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    I don't see any button on my laptop. I think i am making some mistake to finding it can you help me ?
    i am using
    DELL vostro 1500
    [​IMG]
     
  10. Easton

    Easton OMG Member

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    [​IMG]
     
  11. OP
    Gabriel

    Gabriel OMG Member

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    Oh my bad, thanks my problem is solved now. I wasn't aware about the Bluetooth button. I will take care more next time thanks
     
  12. Floris

    Floris I'm just me :) Hi. Staff Member

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    That sucks when something isn't working. Thanks for asking - glad there were people that were able to help. Good to read it's resolved.
     
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